Shipping & Delivery Policy
Last updated: February 2026 · Official fulfillment guidelines for IIMP Online.
Fulfillment Entity Disclosure:
All educational courses, webinar admissions, and certifications on iimp.online are digitally delivered and managed by ELEVATEX NOW BUSINESS SERVICE (Proprietor: MUHAMMED SHABEEB M, GSTIN: 32AUIPM1506B1ZC), with its registered place of business at No 15/83B, Kozhisseri Building, Madu Road, Pallippadi, Mannarmala, Vettathur, Malappuram, Kerala - 679325, India.
Official parent portal: elevatexnow.com.
Instant Digital Fulfillment
Access to courses, learning modules, and webinar links is provisioned immediately upon successful payment confirmation.
Zero Shipping Fee for Digital Access
All online lectures, verifiable e-certificates, and curriculum files incur ₹0 shipping costs nationwide.
1. Nature of Products & Services
ELEVATEX NOW BUSINESS SERVICE operates IIMP Online as an electronic learning and education technology portal. Primarily, all goods and services offered on this site are digital services, consisting of:
- Pre-recorded on-demand video lectures and syllabus content.
- Live interactive webinar sessions and masterclass broadcasts.
- Verifiable, cryptographic digital certificates of course completion.
- Digital course reading materials, code examples, worksheets, and templates.
2. Mode of Delivery & Turnaround Timelines
Digital delivery is automated and executed via electronic channels:
A. Course Enrollment & Dashboard Activation
Immediately upon successful transaction completion via Razorpay, your student account is activated. An automated confirmation email containing your login credentials, invoice receipt, and access links is dispatched to your registered email address within 5 to 15 minutes.
B. Live Webinars & Interactive Sessions
Webinar access tickets, join links, and calendar invites are immediately reflected in your student dashboard under "My Webinars" and emailed to you right after booking. Reminder notifications with access instructions are sent 24 hours and 1 hour prior to session commencement.
C. Digital Course Certificates
Upon successfully completing all course modules, assessments, and required project evaluations, your verifiable digital certificate is generated instantly and made available for high-resolution download from your student profile.
3. Physical Certificate Dispatch (If Applicable / Requested)
Where a program explicitly includes an optional hardcopy certificate or physical learning kit, or when a student places a verified request for a hardcopy parchment:
- Processing & Dispatch Timeline: Certificates are printed, sealed, and dispatched within 7 to 10 working days following course graduation and address verification.
- Courier Partners: Shipments are dispatched via reputed national logistics services (e.g., India Post Speed Post, DTDC, Delhivery, or Blue Dart).
- Transit & Delivery Time: Standard delivery takes between 3 to 7 business days depending on the destination PIN code and state in India.
- Consignment Tracking: A consignment tracking number and courier tracking link are sent to the student's registered email upon parcel handover.
4. Shipping Costs & Delivery Charges
- Digital Delivery: 100% Free of charge. There are no shipping, handling, or convenience fees for electronic access or digital certificate generation.
- Physical Delivery: Standard domestic delivery is free unless a priority courier add-on is explicitly selected during checkout, in which case exact postage charges (e.g. ₹150–₹250) will be itemized on the invoice before payment.
5. Non-Receipt of Credentials or Delivery Assistance
If you have completed your payment on IIMP Online but have not received your account login email within 15 minutes, please take the following steps:
- Check your Spam, Junk, or Promotions folder for an email from
admissions@iimp.onlineorsupport@iimp.online. - Verify that you entered your email address without typographical errors during checkout.
- Contact our support team immediately at support@iimp.online or call +91 80755 65538 with your Razorpay Payment ID. Our technical support desk will manually provision your access within 2 business hours.
6. Merchant Fulfillment Desk
ELEVATEX NOW BUSINESS SERVICE
Proprietor: Muhammed Shabeeb M
GSTIN: 32AUIPM1506B1ZC
Registered Address: No 15/83B, Kozhisseri Building, Madu Road, Pallippadi, Mannarmala, Vettathur, Malappuram, Kerala - 679325, India
Support Email: support@iimp.online
Phone: +91 80755 65538
Need help with your enrollment?
Our customer desk is ready to assist you.