Cancellation & Refund Policy

1. General Policy Statement

We strive to deliver high-quality, industry-relevant educational content. If you are not satisfied with your purchase, we provide a structured, transparent cancellation and refund process in accordance with Indian e-commerce consumer guidelines and Razorpay merchant standards.

2. Self-Paced Online Courses Refund Policy

For our recorded, self-paced certification courses, we offer a 7-Day Money-Back Guarantee subject to the following fair-use conditions:

• The refund request must be received in writing within 7 calendar days from the date and timestamp of successful course enrollment.
• The learner must have viewed or completed less than 25% of the total course syllabus/modules.
• No course completion certificate has been generated, downloaded, or issued.
• Downloadable resources (such as proprietary toolkits or commercial templates) have not been accessed in bulk.

3. Live Webinars, Workshops & Masterclasses

For paid tickets to live interactive webinars and virtual masterclasses:

• Cancellation by Student: You may cancel your paid webinar registration up to 24 hours before the scheduled start time to receive a 100% full refund. Requests received within 24 hours of start time or after the session has commenced are non-refundable.
• Cancellation by IIMP Online: If an event is cancelled, postponed, or rescheduled by us and you are unable to attend the rescheduled date, you will receive an automatic 100% refund with no deductions.

4. Non-Refundable Situations

Refunds will not be granted in the following scenarios:

• Requests submitted after 7 days from the purchase date.
• The student has completed 25% or more of the course video lectures or assignments.
• A digital or physical Certificate of Completion has already been generated or dispatched.
• Account termination due to violation of our Terms of Service (e.g. sharing credentials, harassment, or unauthorized piracy of course material).
• Failure to attend a live webinar without prior notice of at least 24 hours.

5. How to Submit a Cancellation & Refund Request

To request a cancellation and refund, follow these simple steps:

1. Send an email from your registered account email to support@iimp.online.
2. Use the email subject line: Refund Request - [Your Order ID / Payment ID].
3. Include in the email body:
   • Full Name of student
   • Registered Mobile Number
   • Course or Webinar Name
   • Razorpay Payment ID / Transaction Reference
   • Brief explanation of the reason for cancellation

6. Refund Processing Timeline & Payment Settlement

7. Billing Support & Enquiries

If you have not received your credited amount after 7 business days following refund approval, or if you have any questions regarding your invoice: